The Mission Statement was adopted by the City Council on May 14, 2002. Its purpose was to create a strong relationship between the residents, businesses and employees.

The Mission Statement was endorsed by the Mayor and City Council as follows:

Residents and the businesses are the most important people to enter the office; in person, by mail, or by telephone. Residents and the businesses are not dependent upon us, on the contrary, we are dependent upon them. Residents and the businesses are not an interruption of our work; they are the purpose of it….our work begins and ends with the residents and the businesses of Hawaiian Gardens, California, and is measured by how well we serve them.