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Electricity bill relief measures (COVID-19)
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Below is summary of the electricity bill relief measures available to our customers at this time. The one-stop shop for customers to take advantage of these measures is the SCE bill payment assistance call center at 800-655-4555. While customers can get more information from cleanpoweralliance.org and sce.com/safety/coronavirus, sign-ups for payment plans and applications for grant assistance are not available via SCE’s or CPA’s website but must be done through the SCE call center. See below for the pertinent details: 

  1. For customers economically impacted by Covid-19 fallout, a variety of flexible payment plans are available. Via SCE’s call center, customers can self-identify as being impacted and be put on a payment plan that covers both the CPA side and the SCE side of the bill. Customers do not have to signup separately with CPA and these payment plans are not limited to low-income customers but to anyone who needs it.
  2. Low income customers – i.e. those who are on CARE rates – are eligible for up to $100 of grant assistance to pay their bills. SCE administers this program and CPA’s CARE customers are eligible. Customers should call SCE to request this assistance.
  3. Also suspended are eligibility checks to sign up for CARE. So if a customer is newly eligible or is just learning about the program, signing up for CARE has been further streamlined and those customers are eligible for a 30% bill discount going forward. This application may be completed online at https://www.sce.com/apps/iqp
  4. Disconnections for non-payment of bills have been suspended and late-payment fees have been waived. This is automatic, applies to both CPA and SCE charges, and customers do not have to do have to do anything to receive this protection. This protection does not mean that charges are waived, only the penalties are suspended, so we highly encourage customers who are having trouble paying their bills to take advantage of the payment plans and financial assistance being offered.

 CPA customers should also be aware that their April bill will include a $30 California Climate Credit netted against their usage. Funding for this credit comes from revenues generated by the State’s Greenhouse Gas Cap-and-Trade program.